BEIZ LLC · Marketplace
Version 2026-10-03-v1 · Last Updated: October 3, 2026
These terms explain what happens when you place an order through the BEIZ Marketplace. They do not limit rights that cannot legally be waived.
These Buyer Terms apply when you purchase products or services through the BEIZ Marketplace. They supplement the BEIZ Terms & Consent and any listing-specific seller policy shown before purchase.
For items sold by MyBeiz or BEIZ Direct, BEIZ LLC is the seller and may use third-party suppliers or fulfillment partners to source and ship the order. For items sold by an independent marketplace seller, that seller is responsible for the product or service, fulfillment, customer service, and the return or cancellation policy displayed on the listing. BEIZ provides marketplace technology and may facilitate payment, support, refunds, and disputes.
Submitting payment information or receiving an order number confirms that BEIZ received the order; it does not guarantee final acceptance or shipment. Before fulfillment, an order may be cancelled and refunded if inventory is unavailable, fraud or payment risk is detected, a supplier cannot fulfill the order, a legal or safety issue arises, or a material pricing or listing error is discovered.
BEIZ and marketplace sellers work to display accurate prices. If an order is placed at an obviously or materially incorrect price, the seller or BEIZ may cancel the affected order or item before fulfillment and issue a refund of the amount charged for that item. We will not substitute a higher price without your authorization.
Shipping availability, cost, estimated timing, carrier, and ship-from location can vary by product and inventory source. BEIZ Direct items may ship from the United States or from an international supplier, including China, when supported by the fulfillment source. Delivery dates are estimates rather than guarantees. Carrier delays, customs, weather, address problems, and supplier processing can affect delivery. BEIZ Direct will follow applicable shipment-delay and cancellation/refund requirements; if BEIZ cannot ship within a promised time, or within the period required by law when no time was promised, BEIZ may request consent to a delay or cancel and refund the unshipped order as required.
A BEIZ Direct item marked final sale is not eligible for a routine change-of-mind return unless the listing says otherwise. Final sale does not eliminate the problem-order process for an item that arrives damaged, is materially defective, is the wrong item, or is confirmed lost or undelivered. Those claims are handled under the BEIZ Returns & Refunds Policy.
For an independent seller, the return, cancellation, and service policy shown on that seller's listing applies, subject to applicable law and payment-network rights. BEIZ may provide case, support, refund, or dispute tools but does not replace the independent seller's lawful obligations.
Approved refunds are returned to the original payment method when technically available. After BEIZ or a seller submits a refund, the time for it to appear is controlled by the payment network and your financial institution. Shipping charges may be refundable when required by the applicable problem-order policy or law. If you cancel some but not all items in an order, the refund covers the cancelled items’ price; shipping charges are refunded only if the entire order is cancelled. BEIZ Direct items are final sale except as described in the Returns & Refunds Policy, and BEIZ does not charge restocking fees.
You are responsible for providing a complete and accurate delivery address before payment. If an order is returned, delayed, or lost because of an incorrect address supplied by the buyer, refusal of delivery, failure to collect a held package, or another buyer-controlled delivery issue, BEIZ may deduct unrecoverable shipping, return, or reshipment costs from any discretionary refund to the extent permitted by law. When carrier tracking shows delivered but the package cannot be located, BEIZ may require a reasonable carrier investigation and may request additional evidence before approving a replacement or refund.
A buyer may not receive more than one recovery for the same loss. If BEIZ issues a refund, replacement, or other agreed resolution and the buyer also receives a chargeback, carrier reimbursement, insurer payment, or supplier reimbursement for the same loss, BEIZ may provide records to the applicable provider and may seek reversal of a duplicate recovery where permitted by law. BEIZ may deny fraudulent, materially inconsistent, altered, or unsupported claims after reasonable review.
If you believe there is an order problem, contact BEIZ Support or the seller promptly so the issue can be investigated. Nothing in these terms waives rights you may have with your card issuer or payment provider. If a payment dispute is opened, BEIZ or the seller may provide order, fulfillment, tracking, communication, refund, policy-acceptance, and claim records to the payment processor or financial institution.
You must be at least 18 years old, or the age of majority where you live if higher, to make a marketplace purchase. If you buy for a business or another person, you represent that you are authorized to do so.
For marketplace order help, use My Purchases / My Orders when available or contact BEIZ Support at support@mybeiz.net. Do not send full payment-card numbers, CVVs, passwords, or verification codes through support.
