BEIZ LLC · Marketplace
Version 2026-10-03-v1 · Last Updated: October 3, 2026
This policy distinguishes BEIZ Direct orders from purchases made from independent marketplace sellers. It does not reduce consumer rights that apply regardless of a posted policy.
BEIZ Direct items are final sale. We do not accept returns or exchanges for change of mind, preference, fit, size, color, or buyer remorse, unless a listing says otherwise. Personal care, intimate, and hygiene items (including personal massagers), earrings, and swimwear can never be returned once opened. This policy does not limit the problem-order protections below for items that arrive damaged, defective, or incorrect, or that are confirmed lost.
Report the problem from My Orders within 7 calendar days after delivery. You may report a single item; the remedy applies to that item. Include clear photos of the item, packaging, and shipping label, and keep everything until BEIZ replies. If BEIZ needs the item back, BEIZ provides the return instructions and pays the return shipping for its own error. Not covered: damage after delivery, misuse, normal wear, items altered or missing parts after delivery, and small differences in color or size that are within the listing description. Reports after 7 days are not accepted except where the law requires otherwise.
If tracking does not show delivery by the latest estimated delivery date, report it from My Orders within 30 days after that date. BEIZ may verify the address, carrier scans, supplier records, and tracking history, and may require a carrier investigation. If the shipment is confirmed lost or cannot be delivered, BEIZ will send a replacement or refund the affected items. If tracking shows delivered, check the delivery area and household first, then report it promptly.
You can cancel a BEIZ Direct order, or a single item in it, from My Orders until it ships. If the item has not yet been paid for with our supplier, the cancellation is processed automatically and the item's price is refunded. Shipping charges are refunded only when the entire order is cancelled. Once the supplier has started processing, your request is reviewed and cancellation may not be available. Once an item has shipped, cancellation is no longer available; use the problem-order process above if it arrives damaged, defective, or incorrect.
For an eligible problem, BEIZ chooses a replacement, reshipment, or a refund of the amount you paid for the affected item. A partial refund is offered only if you agree to it. Shipping charges are refunded only when the entire order is affected, when the problem was caused by BEIZ or its fulfillment provider, or when the law requires it. BEIZ does not charge restocking fees.
BEIZ submits approved refunds within 7 business days to the original payment method. After that, your bank or card network controls when it appears, commonly 5 to 10 business days. If a refund cannot be completed to the original payment method, BEIZ will contact you to complete it another way.
Products and services sold by independent marketplace sellers follow the seller's return, refund, and cancellation policy shown on the listing, subject to applicable law and payment-network rights. BEIZ may facilitate communication, cases, refunds, or disputes but does not convert an independent seller's listing into a BEIZ Direct sale.
You are responsible for entering a correct and complete delivery address. If an order is returned, delayed, or lost because of an incorrect address you supplied, refused delivery, or a package you did not collect, BEIZ may charge a new shipping fee or deduct unrecoverable shipping and return costs from any refund, to the extent permitted by law. This does not apply when the problem was caused by BEIZ or its fulfillment provider.
BEIZ may deny fraudulent, duplicated, altered, inconsistent, or unsupported claims and may request reasonable evidence. You may not receive both a BEIZ refund or replacement and a chargeback, carrier reimbursement, insurer payment, or other recovery for the same loss. BEIZ may limit or decline future orders from accounts with a pattern of abusive claims. This does not limit rights that cannot legally be waived.
Please contact BEIZ first so we can resolve the problem quickly. Nothing in this policy limits your rights with your card issuer. If you open a payment dispute, BEIZ will respond through the payment network, and the matching case in My Orders is paused while the dispute is open.
Use My Orders in your BEIZ account or contact support@mybeiz.net. Include your BEIZ order number. Never send passwords, verification codes, banking credentials, or full payment-card numbers.
